Return Policy

At The Novelty Nook, we strive to ensure that every product you purchase brings joy and satisfaction. If for any reason you're not happy with your order, our easy return policy is here to assist you.

1. Return Window

You have 30 days from the date of purchase to return your items for a full refund or exchange. To initiate a return, the product must be unused, in its original packaging, and in the same condition it was received.

2. Eligible Returns

  • Items purchased from The Novelty Nook website.
  • Products that are damaged, defective, or not as described.
  • Items that have not been marked as "final sale."

3. Non-Returnable Items

  • Products that have been opened or used.
  • Custom or personalized items.
  • Sale or clearance items, unless defective.

4. How to Return an Item

To begin your return, please contact us at kcchas@gmail.com with your order number and the reason for the return. We will provide you with a return shipping address and further instructions.

5. Refund Process

Once we receive your returned item, we will process your refund to the original payment method. Please note that it may take up to 5-7 business days for the refund to reflect in your account, depending on your payment provider.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

7. Exchanges

If you would like to exchange your product for another, please contact us for instructions on how to proceed with the exchange. We'll be happy to assist you with finding the right replacement!

8. Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us within 7 days of receiving the product for a replacement or refund.

9. Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out to us at kcchas@gmail.com. We are happy to help make your shopping experience as smooth as possible.

We want you to be completely satisfied with your purchase, and we’ll work with you to resolve any issues you may have.